September 26, 2019
Jacksonville International Airport has earneda top spot among comparably sized airports for customer satisfaction in the J.D.Power 2019 North American Airport Satisfaction Survey.
“We are thrilled to berecognized for the excellent customer service we provide at JAX. Our airport isa gateway to the Northeast Florida region that our community can be proud of,” sharedMark VanLoh, Chief Executive Officer of the Jacksonville Aviation Authority(JAA). “As our team meets the challenges of record passenger growth and managingongoing improvements to our parking facilities and terminal, our sights arestill firmly set on our number one goal: ensuring that JAX provides anoutstanding passenger experience to all travelers.”
JAX was ranked second placewith a score of 831 points based on a 1,000 point scale. The average score forother medium-sized airports was 803.
Last year, JAX was thefastest-growing airport in the United States, and in July it generated the mostrevenue in one month in the airport’s history.
JAA invites customer feedback through a survey on itswebsite, flyjax.com.