Customer Service

How was your experience at Jacksonville International Airport (JAX)? Please take a moment to tell us how we’re doing and how we can improve.- CLICK HERE-

Lost & Found

If you lost an item in the terminal, please click on the lost & found button below to file a claim. If a match to your lost item is found, we will contact you with information on how to retrieve it.

JAX Lost & Found

-If you lost an item at the TSA security checkpoint, please e-mail us @ TSAJAXLostandFound@tsa.dhs.gov with the date of travel and a description the item/s lost. You may also leave a message @ 904-380-4069
-If you left your item on the airplane, please file a claim with your airline via their website

JAX Information Line
Call (904) 741-4902 for general inquiries and information about the airport.

Email
Email us your questions, concerns and inquiries.

Social
Connect with us on Twitter and Facebook.

Mail
If you'd prefer to mail your written comments, send them to:
Jacksonville Aviation Authority
ATTN: Customer Service Department
14201 Pecan Park Road
Jacksonville, FL 32218

Lost & Found (Aircraft / Car Rental)

If you lost an item on the aircraft or in the gate seating area, please contact your airline's Lost & Found Department:

* jetBlue

* Sun Country Airlines

* United

If you lost an item in your rental vehicle, please contact your rental car agency’s lost and found office: