Customer Service

How was your experience at Jacksonville International Airport (JAX)? Please take a moment to tell us how we’re doing and how we can improve.

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JAX Information Line
Call (904) 741-4902 for general inquiries and information about the airport.

Email us your questions, concerns and inquiries.

Connect with us on Twitter and Facebook.

If you'd prefer to mail your written comments, send them to:
Jacksonville Aviation Authority
ATTN: Customer Service Department
14201 Pecan Park Road
Jacksonville, FL 32218

Lost & Found

If you lost an item on the aircraft or in the gate seating area, please contact your airline's Lost & Found Department:


*        AmericanAirlines

*        Breeze Airways

*        Silver Airways

*        Delta AirLines

*        jetBlue

*        Frontier Airlines

*        Southwest

*        Sun Country Airlines

*        United


If you lost an item in your rental vehicle, please contact your rental car agency’s lost and found office:


*        Alamo

*        Avis

*        Budget

*        DollarThrifty

*        Enterprise

*        Hertz

*        National


If you lost an item at the security checkpoint, please call The TSA’s Lost and Found Office at 904-380-4069


If you lost an item in the terminal, please CLICK HERE to file a claim. If a match to your lost item is found, we wil contact you with information on how to retrieve it.




Visit our airport system websites