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  Monday, November 30, 2015    
Jacksonville, FL - US .:. 67° F .:. High: 76°F Low: 54°F .:. Feels like: 67°F .:. Sunrise: 7:03 am  Sunset: 5:26 pm67°F

Where Florida Begins!
Welcome to Jacksonville!  When you’re traveling through Jacksonville International Airport (JAX), take advantage of our free wi-fi, convenient parking options, rocking chairs, live music, on-site rental cars, fantastic art exhibits and wide array of shopping and dining options – they are just a few of the reasons we feel your experience at our airport will be a great one.

Here at JAX Airport, we take great pride in our role as the gateway to the City of Jacksonville.  Our convenient location is just minutes from downtown’s many regional businesses and miles of sandy beaches.  Whether you’re traveling through JAX for business or pleasure, we will make sure you spend less time traveling and more time enjoying your stay.   


Map & Terminal Hours
3-1-1 Airport Security
Customer Service
Food & Beverages
Volunteer Opportunities
Airport Police
Hotels & Lodging
Advertising Opportunities
Employment with JAA
Bid Opportunities
+ More Information
Our convenient parking options give you quick terminal access without breaking the bank.

  3-1-1: Three simple suggestions that will save you a headache.

  Who says airports aren’t fun? Come early and shop at JAX.



 Jacksonville International Airport offers special parking for Thanksgiving holiday travel
 Air Canada to offer non-stop flights between Jacksonville and Toronto
 Air Canada announces non-stop service to Jacksonville International Airport
Press Room

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Travelers with Disabilities
Here at JAX Airport, we want to make sure all visitors enjoy their time with us. We are fully ADA compliant.

Features including easy-opening doors, wide corridors, ramp access, family restrooms and TDD telephones ensure all of our visitors can easily move about the terminal.

Sky Caps with wheelchairs can be arranged by contacting your airline upon booking a flight.
Rental car companies located in the baggage claim area
offer hundreds of vehicles just feet from the reservation
counter. No shuttles to off-site rental car pick up lots.
A short walk across the street gets you quickly into
your car and on your way.

Go to Car Rentals
For your convenience below we listed the contact informacion
of all airlines servicing Jacksonville International Airport

Airtran Airlines 1.800.247.8726

American Airlines 1.800.433.7300

Continental Airlines  1.800.523.FARE

Delta Air Lines 1.800.221.1212

JetBlue 1.800.538.2583 A

Northwest Airlines 1.800.225.2525

Southwest Airlines 1.800.I.FLY.SWA

United 1.800.241.6522

USAirways 1.800.428.4322

Whether you have time for a leisurely sit-down meal,
or prefer a quick snack, there’s a dining venue that’s just
right for you.

View all of our food options here

Here are some useful phone numbers and other contact information:

Action Line (Customer Service)

Call (904) 741-4902, and you'll be connected to a phone line staffed by an attendant eight hours a day. That attendant is available to answer questions, provide assistant with airport-related problems or accept your feedback. If the attendant is off duty or on another line, you can leave a voice mail.

Transportation Security Administration

Telephone: 1-877-TSA-7990 (1-877-872-7990)
Email: HelpDesk@tsa-hraccess.com
Fax: 1-877-TSA-7993 (1-877-872-7993)
TTY: 1-877-TSA-7992 (1-877-872-7992)
Website: https://HRAccess.tsa.dhs.gov

Airline Reservation

Airlines Phone Number Concourse
Airtran Airlines 1.800.247.8726 A
American Airlines 1.800.433.7300 C
Continental Airlines  1.800.523.FARE A
Delta Air Lines 1.800.221.1212 A
JetBlue 1.800.538.2583 A
Northwest Airlines 1.800.225.2525 A
Southwest Airlines 1.800.I.FLY.SWA C
United 1.800.241.6522 A
USAirways 1.800.428.4322 C

Lost & Found

If you lost an item on the aircraft or in the gate seating area, please contact the airline’s Lost & Found Department:

AirTran 800-965-2107 Ext. 1765
American 904-741-2487
Continental 800-335-BAGS
Delta 904-741-2649
Jetblue 904-741-6689
Southwest 904-741-2381
United 800-221-6903
USAirways 800-371-4771

Parking Questions Please Call 904-741-2277

On-Airport Car Rental

Company Name Phone Number
Alamo/National Car Rental (904) 741-4580
Avis Rent-A-Car  (904) 741-2327
Budget Rent-A-Car  (904) 741-9910 or
(800) 527-0700
Dollar Rent-A-Car  (800) 800-4000
Enterprise Rent-A-Car  (904) 741-6390
Hertz Rent-A-Car  (904) 741-2151
Thrifty Rent-A-Car (800) 847-4389


Like to communicate by Email? Email us(jiaactionline@jaa.aero). Open for your input 24 hours a day.


If you'd prefer to mail your written comments, send them to:

Jacksonville Aviation Authority
ATTN: Customer Service Department
P.O. Box 18018
Jacksonville, FL 32229.

Live Chat

Go to our home page www.flyjacksonville.com and click on the quick link at the bottom (orange) to chat online with a live operator.


Taxis, shuttles and other ground transportation
options are conveniently located near
the baggage claim area.

Taxi Service

Gator City Taxi is the official taxi company serving
Jacksonville International Airport. Service is available
at the entrance to JIA, or call Gator City Taxi at
(904) 741-0008 or (904) 355-8294.

Family restrooms are available on Concourses A and C,
and on the ticketing and baggage claim levels

View location map on Concourse A

View location map on Concourse C

Baggage Claim Tips

You're always tired when you are waiting for your bags to come off the plane. If you are two parents, it is best for one parent to stand sentry duty next to the conveyer belt watching for luggage. The other parent can wait nearby with the kids. This makes it easier on the little ones as well as keeping them away from the moving machinery and other tired grownups slinging heavy suitcases around.

Stand Here

Stand just “downstream” of where the bags come tumbling off the plane onto the conveyer belt. There is always a crowd at the place right where the bags fall onto the belt, and you'll do better to avoid that knot. Also, being just downstream gives you an extra moment to spot your luggage. Remember, at this point you are also likely quite tired and jet lagging as well.

If you were delayed getting to the baggage claim area, look around the belt area first for your luggage. To alleviate congestion at the belt, sometimes airline staff will pull bags off the belt and/or the plane and stack them nearby.

At Jacksonville International Airport (JAX),
we’re committed to customer service.
That’s why we were one of the first airports in the country
to offer free wifi to our passengers.

When you fly through JAX, accessing the internet on your laptop, iPad,
Blackberry, iPhone, etc., is easy – and free.

Using WiFi at JAX Airport is Simple:

Turn on your computer or wireless device and log onto the internet
just as you normally would. The internet should automatically default
to the JAX Airport’s network, which is called, “JAX-Free-Wifi.”
Review the terms and conditions of use, click the “OK” button and you’re good to go!

The shopping options at JAX cover you from
head to toe and just about everything in between.
If you’re looking for accessories, something to read
or spa pampering, you’ll find it in our variety of retail stores.

See all stores
Jacksonville International Airport provides quite a variety of content and data services for use on your travel days. You'll find our widgets like flight tracker or flight alert very useful during your business or leasure travel. In this section you can learn about the options you have for easily retrieving information about your flight, send yourself a flight alert, flight schedule and much more!

Check your flight status and even
subscribe to receive flight status alerts
via email or text to your phone!

Go to Flight Status Alert
Need immediate support?
Chat with a live operator by clicking
the link below.

Chat Status: 

Live Chat by SmarterTrack
Got some time to kill before your flight?
Visit our game room and play while you wait.



click here for important
Security Flight Information

Traveling through JAX? Take Advantage of our Free Wifi.

Experiencing Wifi Problems in JAX Airport?

If you encounter any problems while trying to access wifi in the JAX Airport, please contact the IBM helpdesk at 866.925.6092.

At Jacksonville International Airport (JAX), we’re committed to customer service. That’s why we were one of the first airports in the country to offer free wifi to our passengers.

When you fly through JAX, accessing the internet on your laptop, iPad, Blackberry, iPhone, etc., is easy – and free.

Using WiFi at JAX Airport is Simple:

Turn on your computer or wireless device and log onto the internet just as you normally would. The internet should automatically default to the JAX Airport’s network, which is called, “Free Public Wifi.” Review the terms and conditions of use, click the “OK” button and you’re good to go!
Rentals Ticketing Food Courts Phones Taxi Restrooms Baggage
Wifi Shopping Flight
Live Chat Games Info
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