Passenger Pickup Information

In an effort to provide the highest level of customer convenience and security, Jacksonville International Airport now offers a Cell Phone Lot for people picking up passengers. This lot is located just beyond the Jacksonville Aviation Authority (JAA) Administration Building as you are approaching the terminal. To enter the lot from Airport Road: make a left after the JAA building onto Pecan Park Road and then a left into the Waiting Lot which also offers up-to-date flight information. This lot is not an overnight lot - any vehicles left overnight will be towed at the owner's expense. For more information about our Cell Phone Lot, please contact Parking Information at: 904.741.2277.

Due to heightened security measures, only ticketed passengers are allowed past security checkpoints. If you are escorting a minor or special needs passenger who is traveling alone, please contact your airline carrier to obtain a companion pass and for additional information. This pass will allow you to escort the individual through the security checkpoint and to the gate.

The security checkpoint at JAX is conveniently located in the courtyard area. The courtyard is a perfect place to meet arriving passengers since each concourse exits into it. While you wait, you can relax, shop or enjoy a meal from one of the many concessionaires.

Be advised that TSA Regulations prohibit anyone from parking or leaving vehicles unattended for any length of time at the curb. If picking up a passenger, vehicles may stop at the curb if the passenger is physically standing at the curb with their luggage. If dropping off a passenger, you may stop at the curb and assist the passenger with unloading their luggage.


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