JAX Fire Incident

FAQs & IMPORTANT INFORMATION

as of 6.5.2025

1. If my car was removed from the garage, where can I pick it up?

Vehicles that were removed from the Hourly Garage and are available for pick up are located at: 13982 Pecan Park Road South. When entering the airport via Yankee Clipper Drive from I-95, turn left onto Pecan Park Road. Go straight through the stop sign at Dixie Clipper Drive, the pickup location will be on your right. Please contact 904-741-2040 upon your arrival to be escorted by an Airport Police Officer.

2. How can I inquire about expenses, reimbursements or vehicle damage?

All inquiries regarding expenses, reimbursements, and/or vehicle damage should be directed to your personal insurance.

3. Are the other airport garages open?

The Daily Garage, Daily Surface lot, Economy lots, North side of the Hourly Garage, and valet are all open with available parking.

4. Where can I pick up/drop off rental cars?

Apart from additional shuttling operations from Avis, all rental car company vehicles can be picked up or dropped off on the first level of the Hourly Garage.

5.How do I contact SP+ if I am a Valet customer?

Valet customers can contact SP+ at 904-741-2900 for updates.

6. Who can I contact for further updates or inquires?

Additional contact can be made via email at jax_airport_event@flyjax.com.

Garage Fire Incident at JAX

JAA PD Report Number 2025-7000328

FAQs & IMPORTANT INFORMATION