Services


jax airport

Visit one of the airlines servicing JIA or make a reservation. (Clicking on a link below will open a new browser window.)

Most airlines recommend that you arrive at the airport 1 1/2 to 2 hours before your flight's scheduled departure time.

 
 
Airlines Phone Number Concourse
Air Canada 1.888.247.2262 C
Allegiant Air 1.702.505.8888 C
American Airlines 1.800.433.7300 C
Delta Air Lines 1.800.221.1212 A
JetBlue Airways 1.800.538.2583 A
Silver Airways 1.801.401.9100 A
Southwest Airlines 1.800.435.9792 C
United Airlines 1.800.864.8331 A



In an effort to provide the highest level of customer convenience and security, Jacksonville International Airport now offers a Cell Phone Lot for people picking up passengers. This lot is located just beyond the Jacksonville Aviation Authority (JAA) Administration Building as you are approaching the terminal. To enter the lot from Airport Road: make a left after the JAA building onto Pecan Park Road and then a left into the Waiting Lot which also offers up-to-date flight information. This lot is not an overnight lot - any vehicles left overnight will be towed at the owner's expense. For more information about our Cell Phone Lot, please contact Parking Information at: 904.741.2277.

Due to heightened security measures, only ticketed passengers are allowed past security checkpoints. If you are escorting a minor or special needs passenger who is traveling alone, please contact your airline carrier to obtain a companion pass and for additional information. This pass will allow you to escort the individual through the security checkpoint and to the gate.

The security checkpoint at JAX is conveniently located in the courtyard area. The courtyard is a perfect place to meet arriving passengers since each concourse exits into it. While you wait, you can relax, shop or enjoy a meal from one of the many concessionaires.

Be advised that TSA Regulations prohibit anyone from parking or leaving vehicles unattended for any length of time at the curb. If picking up a passenger, vehicles may stop at the curb if the passenger is physically standing at the curb with their luggage. If dropping off a passenger, you may stop at the curb and assist the passenger with unloading their luggage.


1. If you lost an item on the aircraft or in the gate seating area, please contact the airline’s Lost & Found Department:

AirTran 800-965-2107 Ext. 1765
American 904-741-2487
Continental 800-335-BAGS
800-335-2247
Delta 904-741-2649
Jetblue 904-741-6689
Southwest 904-450-4094
904-450-4095
United 800-221-6903
USAirways 800-371-4771

2. If you lost an item at the security checkpoint, please call 904-380-4069

3. If you lost an item in the terminal, please contact the JAA’s Lost & Found Office at (904) 741-2022. Office hours are Monday – Friday, from 8:00 a.m. to 5:00 p.m. EST. 

Or send us an e-mail with:
  • your name and contact information, including phone number and address,
  • a detailed description of the missing item(s), including whether the item was in a box, bag or container,
  • the date and approximate location where the item(s) was lost, to lostandfound@flyjacksonville.com
We will contact you if the item has been turned in to our office.
Once you arrive, you can check in at one of the following hotels.

Hotels on JAX Airport Property

DoubleTree by Hilton - Jacksonville Airport

(904) 741-1997
Microtel Inn and Suites - Jacksonville (Airport)

(904) 450-5227



Hotels within two miles of JAX

Airport Motor Inn
(904) 741-4331

Aloft Jacksonville Airport
(904) 714-3800

Comfort Suites
(844) 364-6981

Courtyard Marriott - Jacksonville Airport Northeast
(904) 741-1122

Crowne Plaza - Airport
(904) 741-4404

Days Inn
741-4980

Econo Lodge Hotel - Airport
(904) 741-4000

Fairfield Inn & Airport (Jacksonville Airport)
(904) 741-3500

Hampton Inn & Suites Jacksonville Airport
(904) 741-4070

Hilton Garden Inn - Jacksonville Airport
(904) 421-2700

Holiday Inn Express & Suites Jacksonville Airport
1-888-465-4329

Hyatt Place Jacksonville Airport
(904) 741-4184

Jacksonville Plaza Hotel & Suites
(904) 741-1133

Quality Inn Airport
(844) 364-6981

Red Roof Inns - Jax Airport
(904) 741-4488

Residence Inn
(904) 741-6550

SpringHill Suites by Marriott
(904) 741-8002

Travelodge Inn and Suites
(904) 741-4600

 



How was your experience at Jacksonville International Airport (JAX)? Please take a moment to tell us how we’re doing and how we can improve.

jax airport


JAX Information Line
Call (904) 741-4902 for general inquiries and information about the airport.

Email
Email us your questions, concerns and inquiries.

Social
Connect with us on Twitter and Facebook.

Mail
If you'd prefer to mail your written comments, send them to:
Jacksonville Aviation Authority
ATTN: Customer Service Department
14201 Pecan Park Road
Jacksonville, FL 32218



Lost & Found

If you lost an item on the aircraft or in the gate seating area, please contact your airline's Lost & Found Department:

 

*        AirCanada

*        AmericanAirlines

*        Allegiant

*        Delta AirLines

*        jetBlue

*        SilverAirways

*        Southwest

*        United

 

If you lost an item in your rental vehicle, please contact your rental car agency’s lost and found office:

 

*        Alamo

*        Avis

*        Budget

*        DollarThrifty

*        Enterprise

*        Hertz

*        National

 

If you lost an item at the security checkpoint, please call The TSA’s Lost and Found Office at 904-380-4069.

 

If you lost an item in the terminal, please contact the JAA's Lost & Found Office at (904) 741-2022 or send us an e-mail with:

 

*        Name and contact information, including phone number and address

*        Detailed description of the missing item(s), including whether the item was in a box, bag or container

*        Date and approximate location where the item(s) was lost

 


Welcome to the Jacksonville Aviation Authority Police Department.  We are law enforcement professionals, working together in an agency that places safety and security as its top strategic priority.

jax airport

We are a full service police agency providing 24 hours a day, seven days a week police services to our traveling public, airport tenants and fellow employees of all four JAA airport properties, including Jacksonville International Airport, Cecil Airport, Jacksonville Executive Airport (JAXEX), and Herlong Recreational Airport.
 
Our agency works in cooperation with a number of local, state and federal agencies, including the Transportation Security Administration, FBI, FAA, Immigration and Customs Enforcement, DEA, Jacksonville Sheriff’s Office and the Jacksonville Fire and Rescue Department.

The agency is committed to being the premier aviation policing agency by providing a superior environment of safety and security for our traveling public.    

To contact us:

•For police matters or medical emergencies, please call (904) 741-2040

•For maintenance of facility concerns, please call (904) 741-2020


Sincerely,

Department of Aviation Security
Jacksonville Aviation Authority


Biased Based Profiling


The Jacksonville Aviation Authority Police Department is charged with protecting the rights of all tenants and visitors, against intimidation, harassment and acts that are based on race, religion, ethnicity, color, ancestry, sexual orientation, national origin, homeless status, mental or physical disability and/or advanced age.

Investigative detentions, traffic stops, arrests, searches, and property seizures by officers will be based on a standard of reasonable suspicion or probable cause in accordance with the Fourth Amendment of the U.S. Constitution. Officers must be able to articulate specific facts and circumstances that support reasonable suspicion or probable cause for investigative detentions, traffic stops, arrests, non-consensual searches, and property seizures.

Tenants or visitors who feel they have been stopped or searched due to bias-based profiling are encouraged to file a complaint with the Police Department.

Complaints may be filed in person, by mail, electronic mail, telephone or online. To file a complaint, please include all the facts, names, dates, and places known. 

All complaints will be investigated.



Security

Enroll in TSA Precheck for faster checkpoint screening on domestic flights

tsa-pre
TSA Pre??   https://www.tsa.gov/precheck)

Enroll in Global Entry for faster screening on international flights

global

 

 

Remember the Liquid Rule for airport screening

tsa

 

When in doubt, check the Prohibited Items list before packing

pro-items

https://www.tsa.gov/travel/security-screening/prohibited-items

For more information about preparing for security screening, visit www.tsa.gov

 
Links Relevant to Airport Security

Parking Information
Airline Information
The Transportation Security Administration
The Federal Aviation Administration