March 6, 2019
The Airports Council International (ACI), the trade association ofthe world’s airports, announced the winners of the 2018 Airport Service Quality(ASQ) Awards and JAX Airport ranked among the best North American Airports for customersatisfaction.
“Despite challenges brought on by record growth, the JAX airport communityincreased efforts to deliver world-class service to more passengers than anyyear in our history,” Jacksonville Aviation Authority CEO Mark VanLoh said.“Looking toward the future, we believe ongoing facility upgrades will ensurecontinued customer satisfaction.”
The ASQ program is unique asthe airport industry’s only global benchmarking program measuring overallsatisfaction of passengers at the airport. The statistically-valid survey ofpassengers covers over 30 areas of the customer service experience includingcheck-in, security, wayfinding, food & beverage, cleanliness, and more. Theresulting database allows for a comprehensive analysis of the customer serviceexperience at each participating airport.
2018 ASQ results place ASQAwards winners among the world’s best airports for the quality of theircustomer service experience.
JAX shares the award for the NorthAmerican airports serving 5-15 million annual passengers with Indianapolis and SanAntonio.