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About Northeast Florida
JAX Selected as Fifth Best Airport in North America for Airport Service Quality JAX Honored by Airports Council International
Jacksonville International Airport (JAX) has been named the fifth best airport in North America for airport service quality. This extraordinary recognition comes from Airports Council International (ACI) through its annual Airport Service Quality (ASQ) Awards for 2012.
“We strive for superior customer service at all of our airports, but it is especially rewarding to earn such a distinguished award at JAX where we service more than five million passengers a year,” said JAA Executive Director and CEO Steve Grossman. “Our high standard of quality customer service is evident throughout the JAX experience with hundreds of helpful and friendly employees and volunteers, information resources and tools such as outlets for charging electronic devices and free Wi-Fi.”
The ASQ Awards have become the world's leading airport passenger satisfaction benchmark with more than 275 airports participating. The ASQ Awards recognize and reward the best airports in the world based on ACI's ASQ passenger satisfaction survey and represent an opportunity to celebrate the commitment of airports worldwide to continually improve the passenger experience.
"This is an exciting time for airports. As airports and their operators increasingly accept the positive correlation between passenger satisfaction and airport revenues, we see more and more airports striving to meet, and in some cases exceed, the levels of customer service that their passengers expect,” said ACI World Director General Angela Gittens.
Other North American Airports awarded for top airport service quality include Indianapolis International Airport (IND), Ottawa/Macdonald-Cartier International Airport (YOW), Tampa International Airport (TPA) and Sacramento International Airport (SMF).
For more information about JAX, visit www.flyjacksonville.com.