Here are some useful phone numbers and other contact information:

Action Line (Customer Service)

Call (904) 741-4902, and you'll be connected to a phone line staffed by an attendant eight hours a day. That attendant is available to answer questions, provide assistant with airport-related problems or accept your feedback. If the attendant is off duty or on another line, you can leave a voice mail.

Transportation Security Administration

Telephone: 1-877-TSA-7990 (1-877-872-7990)
Fax: 1-877-TSA-7993 (1-877-872-7993)
TTY: 1-877-TSA-7992 (1-877-872-7992)

Airline Reservation

Airlines Phone Number Concourse
Airtran Airlines 1.800.247.8726 A
American Airlines 1.800.433.7300 C
Continental Airlines  1.800.523.FARE A
Delta Air Lines 1.800.221.1212 A
JetBlue 1.800.538.2583 A
Northwest Airlines 1.800.225.2525 A
Southwest Airlines 1.800.I.FLY.SWA C
United 1.800.241.6522 A
USAirways 1.800.428.4322 C

Lost & Found

If you lost an item on the aircraft or in the gate seating area, please contact the airline’s Lost & Found Department:

AirTran 800-965-2107 Ext. 1765
American 904-741-2487
Continental 800-335-BAGS
Delta 904-741-2649
Jetblue 904-741-6689
Southwest 904-741-2381
United 800-221-6903
USAirways 800-371-4771

Parking Questions Please Call 904-741-2277

On-Airport Car Rental

Company Name Phone Number
Alamo/National Car Rental (904) 741-4580
Avis Rent-A-Car  (904) 741-2327
Budget Rent-A-Car  (904) 741-9910 or
(800) 527-0700
Dollar Rent-A-Car  (800) 800-4000
Enterprise Rent-A-Car  (904) 741-6390
Hertz Rent-A-Car  (904) 741-2151
Thrifty Rent-A-Car (800) 847-4389


Like to communicate by Email? Email us( Open for your input 24 hours a day.


If you'd prefer to mail your written comments, send them to:

Jacksonville Aviation Authority
ATTN: Customer Service Department
P.O. Box 18018
Jacksonville, FL 32229.

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