Customer Service
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JAX Information Line
Call (904) 741-4902 for general inquiries and information about the airport.

Email us your questions, concerns and inquiries.

Connect with us on Twitter and Facebook.

If you'd prefer to mail your written comments, send them to:
Jacksonville Aviation Authority
ATTN: Customer Service Department
14201 Pecan Park Road
Jacksonville, FL 32218

Lost & Found

If you lost an item on the aircraftor in the gate seating area, please contact your airline's Lost & FoundDepartment:


*        AirCanada

*        AmericanAirlines

*        Allegiant

*        Delta AirLines

*        jetBlue

*        SilverAirways

*        Southwest

*        United


If you lost an item in your rentalvehicle, please contact your rental car agency’s lost and found office:


*        Alamo

*        Avis

*        Budget

*        DollarThrifty

*        Enterprise

*        Hertz

*        National


If you lost an item at the security checkpoint, please call The TSA’s Lost and Found Officeat 904-380-4069.


If you lost an item in the terminal, please contact the JAA's Lost & Found Office at (904) 741-2022 or send us an e-mail with:


*        Name and contact information, including phone number and address

*        Detailed description of the missing item(s), including whether theitem was in a box, bag or container

*        Date and approximate location where the item(s) was lost